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Biking Enthusiast

  • Bike means more than a mode of transport – part of biking clubs, weekend rides, bike cafes, owns biking accessories

 

  • Aware of new launches, types of bikes.

 

  • Aspires for a dream bike or looking to upgrade – e.g. RE Classic, Harley, Triumph Street Twin

  • Instagram and FB profile checks

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Design Articulation Check

  • Spot the Difference Question : Two bikes with subtle differences in design

  • Ability to differentiate Bike Forms : Grouping & labelling exercise of bike photos via WhatsApp

  • During back-checks must be able to discuss his current bike design (beyond brand)

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Creative Articulation

Torrance creative test : Visual completion, word associations, improvement tasks, storytelling etc

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01

Defining the Core Audience

The research identified and prioritized five key consumer segments, ranging from style and status-driven smart buyers to experimentation-seeking youth. Each segment was defined through key codes including persona, approach to life, social context, dreams and aspirations, and relationship with fashion.

 

These insights provided clear direction on targeting, engagement strategies and product/communication alignment.

02

Positioning: Unifying Across Age Groups

We uncovered emotional and aspirational hooks that resonate across both 16–22 and 23–32-year-olds.

 

The study informed a more relevant expression of “You Do You” that connects with younger buyers while also appealing to older audiences, creating a unified positioning that bridges the age groups and strengthens overall brand relevance.

03

Product & Design: From Quirky to Fashion-Forward

Insights drove a a comprehensive design overhaul, shifting Fastrack from quirky analog lines to sophisticated, fashion-forward smart and analog collections.

 

This resulted in the Fleek Collection for expressive everyday wear and the Metal Series for premium, style-conscious youth. Smart/fash-tech offerings now blend modern design, technology, appealing across Gen Z and young millennials.

04

Brand Evolution: Redefining Fastrack’s Image

With ‘adulting’ emerging as early as 14–15 and spanning 16–28-year-olds, Fastrack’s teenage, college-like codes risk losing relevance.

 

The study enabled the brand to move beyond overly preppy or collegiate cues, maintaining a youthful and irreverent tone while elevating style and design sophistication to resonate across age groups and remain relevant - akin to Red Bull or H&M.

S•T•A•R

THE RESULT

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Vimal Sumbly, Head Business Premium, TVS Motor

“The TVS Ronin motorcycle has been designed from a blank canvas to reflect the spontaneous, fluidic, versatile and multi-faceted young rider of today”

“Ronin is positioned on ‘Live the Unscripted life’ . Stemming from the motorcycle's unique capabilities, in the city and on the open road application”

WHAT OUR CLIENTS SAY

"Latha has always delivered some of the best Client – Agency experiences that one can  expect or imagine. The TVS team have mentioned their heartfelt gratitude for everything that Latha has done to help TVS build stronger brands by never compromising on the excellent consumer insights work done under her able guidance. Of special mention is her great resonance with her teammates.”

Ranjan Samantha

Customer Journey Insights (India/MENA/TR lead), Amazon

Working with Latha and the Meraki team is a great experience from start to finish – from their responsiveness and proactive communication, to their flexibility and commitment to finding insights. What truly sets them apart is their ability to add real intellectual value to our collaboration; they don’t just execute, they think critically and contribute ideas that elevate the final outcome.

Energy Drink studies in Thailand, India

Customer Journey Insights (India/MENA/TR lead), Amazon

Meraki Research helped us in 2 critical research projects that shaped the brand's communication and product strategy significantly. They have a very structured approach towards research which helps brands build as well as validate hypotheses that later translates to product and brand decisions. They also go above and beyond and truly immerse themselves in the brand that they are working on. If you are a new age brand and looking for agile and nimble research partners, Meraki and Latha are the right fits for you

Arindam Paul, Founding Member & Chief Business Officer, Atomberg Technologies

Customer Journey Insights (India/MENA/TR lead), Amazon

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CONTACT US

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CASE STUDY - DESIGN RESEARCH

TVS MOTORS

TVS Motors is a leading multi-national automobile manufactured based out of India

S•T•A•R

THE SITUATION

A growing preference for Modern Classic/Retro designs across the globe triggered an interest in TVS Motors to explore this opportunity for India.

 

Despite Royal Enfield's presence, the India market lacked prominent brands in the Modern Classic segment. TVS Motors aimed to understand and capture this growing niche.

ST•A•R

THE TASK

Carve out a distinct ‘design direction’ within the Modern Classic framework tailored to the preferences of 150-250cc motorcycle riders in India.

S•T•A•R

THE ACTION

Qualitative foundational research on design to understand form and design preferences. The frame of reference being ‘Modern Classic/ Retro’ basis inclinations of 150-250cc bikers.

Here we looked at rider personas, current needs and tension points, awareness, perceptions and appeal of different bike forms.

 

Post a spontaneous understanding and preferences in forms, we exposed TVS design sketches. We used a hybrid methodology of individual reactions first followed by a group discussion. Thereby, capturing unbiased preferences to designs at an individual level.

Challenging Recruitment : Aspirational super premium designs had to be evaluated with premium bike owners who are generally not so savvy about design.

 

We needed to filter out and recruit serious upgraders, bike lovers who can articulate design and respond well to a 2D sketch.

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